Frequently Asked Questions
What is your mission statement?
Since Lifetimer International’s inception in 1994, we have strived to produce the finest functional, yet affordable chiropractic tables, accessories, and chiropractic supplies available. Once you take the time to compare our products, discounts and warranty, you’ll understand why so many say… Get a Lifetimer!
Who are your customers?
Our products are designed with the details to impress any student or professional in the chiropractic, massage, and medical industry. Lifetimer tables and accessories are also purchased by the general public. We have chosen not to manufacture portable massage tables at this time. Most portable massage tables sold are made in China, and thus have driven down the price and quality of portable massage tables in general. We do, however, manufacture one of the finest elevation tables on the planet, the LT-eMT.
Do we sell direct to the public?
We do not sell directly to the general public. We sell primarily to Chiropractors, Massage Therapists, and Physical Therapists. Exceptions include registered chiropractic & massage students etc…
Where do you sell your products?
We ship all over the world. If you are interested in our products, our friendly staff will give you an estimated freight quote. Just call the phone number on our contact page.
What should I expect for freight on international shipments?
LT sells and ships products domestically and internationally. International shipments are charged for shipping and handling only. Customs, duties, and taxes are the responsibility of the customer at point of entry.
What types of payments do we accept?
The method of payments we currently accept are Visa, Master Card, Discover, checks, and international wire transfers. Cash is accepted where applicable.
When do I pay for my order?
LT requires payment for the product at the time of order. Any orders of three (3) or more will be considered a group order and will require a minimum 60% deposit (non-refundable). The balance needs to paid prior to shipping. Any order $5,000.00 or more will require a minimum 60% non-refundable deposit. All products with custom colors, cuts, and or logos, are prepaid in full. Custom orders cannot be cancelled or returned. Your invoice will include the price of the product plus shipping and handling charges. LT reserves the right to correct pricing errors that appear on order forms or invoices. LT also reserves the right to change prices on the products or to make modifications.
How does the ordering process work and how long does it take to receive my product?
The estimated shipment date (ESD) on your order is based upon product availability and production time. It does not include transit time. LT reserves the right to process payment when orders are placed. You may see the charge on your statement before you receive the product. We make every effort to ship your product out in a timely fashion. In-stock items will be shipped out within 1-2 weeks of receiving your order and payment. Cancelling an order after 72 hours of the order date will result in a minimum of a 15% restocking and / or a processing fee on the invoice total minus the shipping charge. LT makes every effort to ship your product out by the estimated ship date. The estimated ship dates (ESD) are in business days (Monday through Friday, excluding holidays). Although LT makes every effort to ship your order by the ESD provided, shipping dates may change due to parts supply delays beyond our control. You may contact LT at any time for order status information. Occasionally, LT confirms orders only to face supply delays resulting in possible lengthy delay. If an extreme delay occurs and you are interested, LT may suggest alternative products that might meet your needs. If you do not wish to order alternative products or wish to extend the ESD, LT will, by your request, cancel your order for products. Any orders cancelled on or before the Estimated Ship Date will be charged a minimum 15 % restocking fee.
Do we offer sale items or promotions?
Check out our Specials Page for our latest promotions!
What is the required maintenance or service for the tables?
Under normal usage parameters there should be no maintenance required on your Lifetimer table. However, in extreme usage situations it may be necessary to check all machine type bolts to ensure the continued security of the fastener.
What are the conditions of the sale?
Lifetimer reserves the right to determine and amend when necessary its policies regarding ordinary conditions of sale. Ordinary conditions of sale pertain to a purchase of a new product either directly from Lifetimer International or affiliated compliant distributor. It is limited to those purchasers who have returned the completed warranty information to Lifetimer and have met our obligations for their purchases.
What is the warranty on your products?
LIFETIMER is committed to your satisfaction and the satisfaction of your patients. For individuals purchasing a Lifetimer table under normal conditions, we offer a 30 day money back satisfaction guarantee. In the event of a return, the purchaser and/or individual returning the goods is responsible for all shipping and handling costs plus a restocking fee. Lifetimer warranties each Lifetimer product against defects in materials and workmanship for the life of the product from the date of sale to the initial purchaser. Any table or item found to be defective will be replaced or repaired at no charge when returned to your Lifetimer dealer. The Lifetimer warranty assures you of our intent to provide only the finest materials and craftsmanship in every product that bears the Lifetimer name. This warranty extends only to the initial owner and does not apply to damages from accident, shipping, neglect, misuse, or normal wear and tear. Warranty does not apply to international purchases. Elevation tables: CONTRA INDICATIONS TO USAGE PLEASE NOTE: LIFETIMER ELEVATION TABLES (ELECTRIC) ARE NOT COMPATIBLE WITH USAGE OF ANY PULSED ELECTOMAGNETIC FREQUENCY DEVISES (PEMF) AND WILL DAMAGE THE ELECTRONIC ON THE LIFETIMER ELEVATION TABLES. THIS WILL VOID YOUR WARRANTY. Portables: PLEASE NOTE: YOUR PORTABLE LIFETIMER TABLE IS COMPATIBLE TO TRAVEL IN THE LIFETMER TABLE BAGS (WITH OR WITHOUT WHEELS). ADDING DROPS OR OTHER LARGE CUSHION/ITEMS MAY PUT STRESS ON THE BAG COMPROMISING THE ZIPPER OR OTHER PARTS WHICH WILL VOID YOUR WARRANTY. IT IS BEST NOT TO OVERLOAD. IF YOU CANNOT ZIP UP EASILY IT IS BEST TO REMOVE SOME ITEMS.
What is the warranty on the motorized parts?
There is a 12 month warranty on our elevation motorized and computer related products against manufacturing faults calculated from the production date of the table (see label on underside of table). Lifetimer warranty is only valid if the equipment has been used and maintained correctly. Furthermore, the system must not be exposed to violent treatment. This kind of abuse will void your warranty. For further details, please see Lifetimer ordinary conditions of sale.
What is the limited warranty?
Lifetimer International shall in no event be liable for death, injuries to persons or property, or for incidental, and contingent, special, or consequential damages arising from the use of our Lifetimer products. This warranty is limited to the original purchaser and is not transferable. Specifically excluded from this warranty are failures caused by misuse, neglect, abuse, improper operation, unauthorized service, or parts. In no event shall Lifetimer’s liability under this warranty exceed the purchase price paid for the product. Any legal actions brought against Lifetimer shall be tried in the State of Oregon, County of Multnomah. The manufacturers reserve the right to change specifications at any time because they constantly strive to produce better quality equipment. We make every effort to ensure that our products meet high quality and durability standards. We hope you never need to use this warranty.
What is our return policy?
Orders returned within the 30 days are subject to a minimum 15% restocking fee plus shipping charges. No returns are accepted after 30 days. If the item is returned, we will exchange it or offer you a refund based on your original method of payment. If you purchased your order using a major credit card (Visa, MasterCard, or Discover), we will credit your card and then notify you when the process has been completed. Please allow a minimum of 30 days for a refund. Custom products may not be returned for refund or exchange under any circumstances. All products returned must be packed in the original packaging including any accessories that shipped with the product. A minimum 15% restocking fee will be assessed on any table, or accessory. If you do not have the original package you may purchase a box from LT. Please note that LT does not permit the return of, or offer refunds for, the following products:
- Product that is custom specified Custom Colors Custom Embroidery Misuse and abuse of LT products Any products after 30 days Orders of three or more tables
Lifetimer Guarantee
Lifetimer guarantees to the original purchaser that our products are free from defects in workmanship and materials for the life of the product. Our lifetime guarantee is applicable providing the product is used for the sole purpose intended under normal conditions. This guarantee does not apply to damages caused by the purchaser or by normal wear and tear.
Disclaimer
Lifetimer reserves the right to change, modify, and improve products or prices at any time.