ORDERING PROCESSThe estimated shipment date (ESD) on your order is based upon product availability and production time. It does not include transit time. LT reserves the right to process payment when orders are placed. You may see the charge on your statement before you receive the product. We make every effort to ship your product out in a timely fashion. In-stock items will be shipped out within 1-2 weeks of receiving your order and payment. Cancelling an order after 72 hours of the order date will result in a minimum of a 15% restocking and / or a processing fee on the invoice total minus the shipping charge. LT makes every effort to ship your product out by the estimated ship date. The estimated ship dates (ESD) are in business days (Monday through Friday, excluding holidays). Although LT makes every effort to ship your order by the ESD provided, shipping dates may change due to parts supply delays beyond our control. You may contact LT at any time for order status information. Occasionally, LT confirms orders only to face supply delays resulting in possible lengthy delay. If an extreme delay occurs and you are interested, LT may suggest alternative products that might meet your needs. If you do not wish to order alternative products or wish to extend the ESD, LT will, by your request, cancel your order for products. Any orders cancelled on or before the Estimated Ship Date will be charged a minimum 15 % restocking fee.
CONDITIONS OF THE SALELifetimer reserves the right to determine and amend when necessary its policies regarding ordinary conditions of sale. Ordinary conditions of sale pertain to a purchase of a new product either directly from Lifetimer International or affiliated compliant distributor. It is limited to those purchasers who have returned the completed warranty information to Lifetimer and have met our obligations for their purchases.
RETURNSOrders returned within the 30 days are subject to a minimum 15% restocking fee plus shipping charges. No returns are accepted after 30 days. If the item is returned, we will exchange it or offer you a refund based on your original method of payment. If you purchased your order using a major credit card (Visa, MasterCard, or Discover), we will credit your card and then notify you when the process has been completed. Please allow a minimum of 30 days for a refund. Custom products may not be returned for refund or exchange under any circumstances. All products returned must be packed in the original packaging including any accessories that shipped with the product. A minimum 15% restocking fee will be assessed on any table, or accessory. If you do not have the original package you may purchase a box from LT. Please note that LT does not permit the return of, or offer refunds for, the following products:
- Product that is custom specified
- Custom Colors
- Custom Embroidery
- Misuse and abuse of LT products
- Any products after 30 days
- Orders of three or more tables
- All International Orders