Frequently Asked Questions
Since Lifetimer International’s inception in 1994, we have strived to produce the finest functional, yet affordable chiropractic tables, accessories, and chiropractic supplies available. Once you take the time to compare our products, discounts, and warranty, you’ll understand why so many say… Get a Lifetimer! We support you and your patients for life.
Our products are designed with the details to impress any student or professional in the chiropractic, massage industry. Lifetimer tables and accessories are also purchased by the public. We do, however, manufacture one of the finest massage elevation tables on the planet, the LT-eMT.
We often sell directly to the general public. We sell primarily to Chiropractors, Massage Therapists, and Physical Therapists, including registered chiropractic & massage students etc....
We ship all over the world. If you are interested in our products, our friendly staff will give you an estimated freight quote. Just call the phone number on our contact page.
LT sells and ships products domestically and internationally. International shipments are charged for shipping and handling only. Customs, duties, and taxes are the responsibility of the customer at point of entry.
The methods of payments we currently accept are Visa, Master Card, Discover, checks, and international wire transfers. Cash is accepted where applicable.
Generally, Lifetimer requires payment for the product at the time of order, however under certain circumstances, Lifetimer can accept a 60% deposit (non-refundable). The balance needs to be paid prior to shipping. Any order of $5,000.00 or more will require a minimum 60% non-refundable deposit. All custom-made products, must be prepaid in full. Custom orders cannot be cancelled or returned. Your invoice will include the price of the product plus shipping and handling charges. Lifetimer reserves the right to correct pricing errors that appear on order forms or invoices. Lifetimer also reserves the right to change prices on the products or to make modifications.
The estimated shipment date (ESD) on your order is based upon product availability and production time. It does not include transit time. Lifetimer reserves the right to process payment when orders are placed. You may see the charge on your statement before you receive the product. We make every effort to ship your product out in a timely fashion. In-stock items will be shipped out within 1-2 weeks of receiving your order and payment. Cancelling an order after 72 hours of the order date will result in a minimum of a 20% restocking and / or a processing fee on the invoice total minus the shipping charge. Lifetimer makes every effort to ship your product out by the estimated ship date. The estimated ship dates (ESD) are in business days (Monday through Friday, excluding holidays). Although Lifetimer makes every effort to ship your order by the ESD provided, shipping dates may change due to parts supply delays beyond our control. You may contact Lifetimer at any time for order status information. Occasionally, Lifetimer confirms orders only to face supply delays resulting in possible lengthy delays. If an extreme delay occurs and you are interested, Lifetimer may suggest alternative products that might meet your needs. If you do not wish to order alternative products or wish to extend the ESD, Lifetimer will, at your request, cancel your order for products. Any orders cancelled on or before the Estimated Ship Date will be charged a minimum 20 % restocking fee.
Please contact us directly over the phone or through our contact form / email to hear about our latest promotions!
Under normal usage parameters there should be no maintenance required on your Lifetimer table. However, in extreme usage situations it may be necessary to check all machine type bolts to ensure the continued security of the fastener.
Lifetimer reserves the right to determine and amend, when necessary, its policies regarding ordinary conditions of sale. Ordinary conditions of sale pertain to a purchase of a new product either directly from Lifetimer International or affiliated compliant distributor. It is limited to those purchasers who have returned the completed warranty information to Lifetimer and have met our obligations for their purchases.
LIFETIMER is committed to your satisfaction and the satisfaction of your patients. For individuals purchasing a Lifetimer table under normal conditions, we offer a 30-day money back satisfaction guarantee. In the event of a return, the purchaser and/or individual returning the goods is responsible for all shipping and handling costs plus a restocking fee. Lifetimer warranties each Lifetimer product against defects in materials and workmanship for the life of the product from the date of sale to the initial purchaser. Any table or item found to be defective will be replaced or repaired at no charge when returned to your Lifetimer dealer. The Lifetimer warranty assures you of our intent to provide only the finest materials and craftsmanship in every product that bears the Lifetimer name. This warranty extends only to the initial owner and does not apply to damages from accident, shipping, neglect, misuse, or normal wear and tear.
The warranty does not apply to international purchases.
Elevation tables: CONTRA INDICATIONS TO USAGE PLEASE NOTE: LIFETIMER ELEVATION TABLES (ELECTRIC) ARE NOT COMPATIBLE WITH THE USAGE OF ANY PULSED ELECTOMAGNETIC FREQUENCY DEVISES (PEMF) AND WILL DAMAGE THE ELECTRONIC ON THE LIFETIMER ELEVATION TABLES. THIS WILL VOID YOUR WARRANTY.
Portables: PLEASE NOTE: YOUR PORTABLE LIFETIMER TABLE IS COMPATIBLE TO TRAVEL IN THE LIFETMER TABLE BAGS (WITH OR WITHOUT WHEELS). ADDING DROPS OR OTHER LARGE CUSHION/ITEMS MAY PUT STRESS ON THE BAG COMPROMISING THE ZIPPER OR OTHER PARTS WHICH WILL VOID YOUR WARRANTY. IT IS BEST NOT TO GO OVERLOAD. IF YOU CANNOT ZIP UP EASILY IT IS BEST TO REMOVE SOME ITEMS
There is a 12-month warranty on our elevation motorized and computer related products against manufacturing faults calculated from the production date of the table (see label on underside of table). Lifetimer warranty is only valid if the equipment has been used and maintained correctly. Furthermore, the system must not be exposed to violent treatment. This kind of abuse will void your warranty. For further details, please see Lifetimer ordinary conditions of sale.
Lifetimer International shall in no event be liable for death, injuries to persons or property, or for incidental, and contingent, special, or consequential damages arising from the use of our Lifetimer products. This warranty is limited to the original purchaser and is not transferable. Specifically excluded from this warranty are failures caused by misuse, neglect, abuse, improper operation, unauthorized service, or parts. In no event shall Lifetimer’s liability under this warranty exceed the purchase price paid for the product. Any legal actions brought against Lifetimer shall be tried in the State of Oregon, County of Multnomah. The manufacturers reserve the right to change specifications at any time because they constantly strive to produce better quality equipment. We make every effort to ensure that our products meet high quality and durability standards. We hope you never need to use this warranty.
Orders returned within 30 days are subject to a minimum 20% restocking fee plus shipping charges. No returns are accepted after 30 days. If the item is returned, we will exchange it or offer you a refund based on your original method of payment. If you purchased your order using a major credit card (Visa, MasterCard, or Discover), we will credit your card and then notify you when the process has been completed. Please allow a minimum of 30 days for a refund. Custom products may not be returned for refund or exchange under any circumstances. All products returned must be packed in the original packaging including any accessories that are shipped with the product. A minimum 20% restocking fee will be assessed on any table, or accessory. If you do not have the original package, you may purchase a box from Lifetimer. Please note that Lifetimer does not permit the return of, or offer refunds for, the following products:
Products that are custom specified; example- Custom Colors, Custom Embroidery. Misuse and abuse of Lifetimer products voids any return.
Lifetimer guarantees the original purchaser that our products are free from defects in workmanship and materials for the life of the product. Our lifetime guarantee is applicable providing the product is used for the sole purpose intended under normal conditions. This guarantee does not apply to damages caused by the purchaser or by normal wear and tear.
Lifetimer reserves the right to change, modify, and improve products or prices at any time.