Welcome to Lifetimer International LLC. By placing an order through our website, you agree to the following terms and conditions regarding purchases, returns, and product use.
Returns & Refund Policy
- We accept returns for purchased items within 30 days of delivery if the item arrives damaged or is faulty.
- If a customer chooses to return a purchased item for reasons unrelated to defects or damage, a 40% restocking fee will apply. This policy applies exclusively to items ordered in black. All other colors are classified as custom colors and are not eligible for return.
- Return shipping costs are the customer's responsibility. Customers may arrange the return shipment through their own shipping provider, or we can assist in coordinating the return through our courier partners.
- If customers choose their own courier, they must provide tracking and insurance to safeguard against loss or damage during transit. Lifetimer International LLC is not responsible for items that are lost, damaged, or undelivered. No refund will be issued in this case.
2. Custom-Made Products
- Custom-made products or orders are non-returnable and non-refundable under any circumstances.
3. Packaging Requirements
- All returns must be in their original packaging, properly sealed, and reinforced with adequate packaging tape to prevent damage during transit.
- If the original packaging is unavailable, customers may purchase replacement packaging from Lifetimer International LLC.
- Customers may use their own packaging, but any damage incurred during transit will be at their own risk. Lifetimer International LLC will not be liable for refunds or replacements in such cases.
4. Refund Process
· Refunds will be issued to the original payment method after the returned product is received and inspected. Customers must ensure that the item meets our warranty and usage requirements before shipping it back.
· If the returned item does not comply with our warranty and usage restrictions, no refund will be provided, and the cost of return shipping will be the customer's responsibility.
5. Warranty & Usage Restrictions
- Any misuse, abuse, alterations, or modifications made to the product—including using parts from other manufacturers or brands—will automatically void return eligibility.
By purchasing from Lifetimer International LLC, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
For further inquiries, please email contact@lifetimerint.com.