Shipping policy

We strive to process and ship all orders as quickly and efficiently as possible.

Order Processing

Processing times may vary depending on product availability, or other circumstances. If there is a significant delay with your order, we will contact you using the information provided at checkout.

Shipping & Handling Charges

Shipping and handling charges are calculated based on factors such as the size and weight of the order, destination, shipping method, packaging requirements, and other costs associated with preparing and coordinating the shipment.

Shipping and handling charges are not necessarily limited to the amount charged by the shipping carrier and may include costs associated with packaging, processing, handling, insurance, freight coordination, and other services required to prepare and deliver an order.

The applicable shipping and handling charge will be displayed at checkout or provided as part of a shipping quote before the order is finalized.

Delivery Times

Estimated delivery times are provided as a general guideline and are not guaranteed. Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside of our control, including weather, carrier delays, service disruptions, or other unforeseen events.

Tracking

When tracking information is available, it will be provided after the order has shipped.

Freight & Oversized Shipments

Large, heavy, or oversized orders may require freight shipping. Freight shipments may be subject to additional shipping and handling charges, including residential delivery, liftgate service, appointment delivery, insurance, special handling, or other services required for delivery.

Customers may be given the option to arrange their own freight transportation. When a customer elects to arrange their own shipping, responsibility for the shipment transfers in accordance with the terms agreed upon for that order.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information. Additional costs resulting from an incorrect address, refused delivery, missed delivery appointment, re-delivery, address correction, or other customer-related delivery issue may be charged to the customer.

Damaged or Missing Shipments

Please inspect your shipment promptly upon delivery. If an order arrives damaged or items are missing, please contact us as soon as possible with your order number and photographs of the shipment, packaging, and any visible damage so that we can assist with the appropriate next steps.